Sending Emails
Verify the domains and email addresses you send from. Verified senders protect your reputation and ensure your campaigns reach the inbox.
Why this matters: Modern mailbox providers reject or quarantine mail from unverified senders. waveMail only lets you send campaigns from addresses that have been verified.
How Verification Works
There are two layers to sending verification, and you'll usually set up both:
- Domain verification — proves you own the domain by adding DNS records. This covers every address on that domain. See Domain Management for the full DNS walkthrough.
- Sender (From) address verification — confirms a specific email address is approved to send. Only verified addresses appear in the campaign "From" picker.
Adding a Sending Domain
- Open Sending Domains and choose Add & Verify.
- Enter the domain you want to send from (for example
news.yourcompany.com). - Add the DNS records shown to your domain's DNS provider.
- Return to waveMail and verify — you'll see All DNS records verified once they propagate.
[Screenshot: Sending domain DNS verification]
DNS can take time: Records usually verify within minutes but can take up to 24–48 hours to propagate. If verification fails at first, wait and try again.
Verifying a From Address
After your domain is verified you can confirm individual sender addresses:
- Add the email address you want to send from.
- waveMail loads your verified addresses so they're ready to select on campaigns.
- When building a campaign, the From email field only offers verified addresses.
| Status | Meaning |
|---|---|
| Verified | The address (and its DNS records) are confirmed and ready to send. |
| Pending | Verification is in progress — check back shortly. |
| No longer verified | A previously verified address needs re-verification before it can be used again. |
[Screenshot: Sending email addition]
[Screenshot: Sending email verification]
Sending Quotas
Each account has a sending allowance based on your plan. Your quota resets at the start of every billing cycle, and your dashboard shows how much you've used. If you regularly approach your limit, see Subscriptions & Billing to review your plan.
Troubleshooting
| Problem | What to check |
|---|---|
| Verification won't complete | Confirm the DNS records were entered exactly, with no extra spaces, and allow time to propagate. |
| My From address isn't selectable | The address must be verified and belong to a verified domain. |
| Address shows "no longer verified" | DNS may have changed at your provider — re-add the records and verify again. |
Related:Domain Management covers domain-level DNS and authentication in depth.