Account Security
Protect your account with a strong password and two-factor authentication, and keep recovery codes somewhere safe.
Where to find it: Open your account settings and look for the Two-Factor Authentication section.
Two-Factor Authentication (2FA)
Two-factor authentication adds a second step to login. After entering your password, you also enter a time-based code from an authenticator app — so even if your password is compromised, your account stays protected.
Setting Up 2FA
- Open Two-Factor Authentication in your account settings and choose to enable it.
- Scan the QR code with an authenticator app (such as Google Authenticator, Microsoft Authenticator, or Authy).
- Can't scan? Enter the manual secret key shown on screen into your app instead.
- Enter the 6-digit code from your app to confirm and switch 2FA on.
Recovery Codes
Recovery codes are single-use backup codes that let you sign in if you lose access to your authenticator app — for example if you change phones.
- Choose Generate recovery codes when you enable 2FA.
- Each code works once. After you use one, it can't be used again.
- Store them somewhere safe and offline — a password manager is ideal.
- Use Regenerate recovery codes to create a fresh set; this invalidates the old ones.
Important: Save your recovery codes before you need them. Without your authenticator app or a recovery code, you may be locked out until support can verify your identity.
Resetting 2FA
If you need to start over — for instance after switching devices — you can reset two-factor authentication:
- Reset 2FA secret generates a new secret key and QR code so you can re-pair your authenticator app.
- Reset 2FA turns the feature off so you can set it up again from scratch.
You'll be asked to confirm your identity before any reset takes effect.
Password Best Practices
| Do |
Avoid |
| Use a long, unique passphrase |
Reusing a password from another site |
| Store credentials in a password manager |
Writing passwords in plain text or email |
| Enable 2FA on every account that offers it |
Sharing your login between team members |
Locked out? Reach our team through Support and we'll help you regain access after verifying your identity.