Contact & Support

Get help from the waveMail team.

Getting Support

If you need assistance with your waveMail account, have a question that isn't covered in this documentation, or want to report an issue, our team is here to help.

📧 Email us

For general enquiries, technical issues, and account questions.

[email protected]

🌐 Website

Visit our website for more information about waveMail.

wavemail.com.au

Before You Contact Us

To help us resolve your issue as quickly as possible, please include:

  • Your waveMail account email address
  • A clear description of the issue or question
  • Screenshots if applicable
  • The name of the campaign, list, or template you're having trouble with
  • Any error messages you're seeing

Response Times

We aim to respond to all support enquiries within 1 business day. For urgent issues affecting your ability to send campaigns, please note this in your subject line.

Self-Service Resources